Security-concept-Shield

Cyber Security Myths Small Businesses

We are teaming up with the leading internet security companies to help small businesses resolve to be better about their cyber security in 2015. Experts have repeatedly cautioned businesses of all sizes against the dangers of leaving data unprotected, leading to tightened security measures across the country. Professionals still are not sure they have done everything they can to protect their networks, since many business owners and department managers would never claim to be tech experts.

Small businesses are especially concerned about network safety. Industry publications and blogs are filled with warnings about cyber threats, leaving entrepreneurs unsure what to believe. In all of this, several myths have emerged. To help small businesses discern truth from fiction, here are a few of the most popular cyber security myths.

Our IT Provider Handles That

Many small businesses outsource IT, either to a cloud provider or a local company that handles tech support. Whether IT is handled by an in-house IT professional or one that is offsite, IT can only go so far in protecting your network. In truth, the biggest threat to an organization is its own employees, who engage in risky behaviors like unsafe web surfing, clicking on unsecure email links, and careless password behavior, among other activities.

The truth is, regardless of the resource you entrust with your IT security, the ultimate responsibility falls on your business’s leaders. If an incident occurs, your own staff will be forced to answer to your customers, as well as any regulatory authorities. While some providers accept a certain amount of liability, a business’s reputation can still be damaged.

My Business Flies Under the Radar

Hackers are increasingly targeting small businesses, seeing them as relatively easy targets. Big businesses take extreme precautions on their networks, making it almost impossible for malicious activity to get through. Realizing small businesses don’t have the resources to invest in heavy-duty security measures, hackers see those business types as prime targets.

It’s important to check your business’s IT security measures and ensure strong encryption is in place. If you’re using cloud service providers, carefully scrutinize each service’s security measures and ensure your data is safe.

Make sure you have good antivirus protection

Invest in a strong antivirus product, make sure the product stays up to date and schedule regular scans of your devices. These products provide critical protection to secure your PCs, Macs, smartphones and tablets against viruses, malware, spam and more. It’s crucial to take a look at all of the technology devices that make your small business run, and make sure you have cyber security protection for all. For instance, a recent survey of small business owners found that while nearly all have a cyber security system installed on their desktops (98 percent) and laptops (96 percent) only around two-thirds (65 percent) do so on their tablets, and a little over half (56 percent) on their smartphones.

To keep your business safe, you’ll need the latest standards in data encryption for every data transmission, as well as strict password requirements on your servers. Your devices should be encrypted, as well, to protect against theft and any mobile devices should have remote-wiping capabilities. For additional tips on how to resolve to be better about cyber security in 2015, reach out to GCInfotech to assess your current network security and any potential vulnerabilities.

Cyber attacks are a real concern for businesses today, but it’s important to be able to separate myth from reality. Education is key to protecting your business against an attack and keeping your business and customer data safe.

 

Privacy and security are major concerns for businesses developing a data protection strategy. Ensuring critical data is safely backed up, kept private, and readily available is essential to maintaining productivity and eliminating downtime caused by data-related interruptions or malfunctions. Implementing a data backup plan that meets your privacy and protection needs is a business priority.

Online backup services provide an ideal combination of protection and privacy. Most of them offer a variety of unrestrictive options that encourage businesses to scale plans to fit their specific security, storage space, and pricing needs.

Utilizing a trusted cloud service for data backup promotes heightened privacy and protection for your critical files in a number of ways:

  • Keeping data backups offsite ensures data is protected from physical harm such as theft or natural disasters like fires, floods, etc.
  • Having backups in the cloud allows for remote management and data is able to be restored to any location with internet access.
  • The redundancy used in the online backup process provides the assurance that there will always be a backup available, no matter what.
  • Data is always stored safely using a highly secure encryption process and many services also offer a private key for extra protection.

Some industries are governed by strict regulations and are required to follow specific guidelines for storing and backing up sensitive data. Most online backup services are able to work with individual businesses to ensure they are meeting compliance regulations and mandates. It’s important to do your research before signing up with any cloud service; make certain you know their privacy policies and security procedures. The success of your business can only be improved by taking the appropriate measures to fully safeguard your data. Whether your business is regulated or not, data security and privacy should be a priority in your online backup strategy.

Sources:
Maier, Fran. “Can There Ever Really Be Privacy in the Cloud?” Mashable. N.p., 19 Oct. 2011. Web. 06 Jan. 2014.
Spector, Lincoln. “Is Cloud-Based Backup Safe?” PCWorld. N.p., 22 Aug. 2011. Web. 06 Jan. 2014.

We all know technology is evolving rapidly – at times it can feel like software companies release a new update each week. It can be exhausting to keep up. But when it comes to business, technology is either helping your company to succeed or holding it back from doing better things. To make life easier, here are four ideas on how to use technology to keep costs down and staff productivity up.

Work together from anywhere

With the onset of Cloud technology, it’s now possible for your employees to work easily from anywhere – be it Bangkok, Belize or Boston. With Cloud-based suite products, employees can log on from remote locations and access company files. All they need is a web-enabled device.

Cloud-based technology also makes it easier than ever for your staff to collaborate. While one employee is in a coffee shop in Vancouver and another is at a desktop in your office, they can both be editing the same document at the same time. This makes it easy for your staff to remain on the same page, both literally and metaphorically, which in turn boosts both productivity and profits.

While many SMBs use public Cloud applications like Google Drive, Dropbox and Evernote, private pro-level options are available, which come with more security and more features.

Keep all your data in the Cloud

The fact is that searching through spreadsheets for information stored in bloated data sets can be a huge waste of time. By having all your data in the Cloud, all your information will be in one place. So when you’re looking for that critical client receipt for your taxes, you’ll know where it is immediately.

Thanks to its remote access and collaboration possibilities, the Cloud also gives you and your staff easy access to all of your data wherever in the world you are.

Identify bottlenecks and upgrade your technology

Facing the facts about your current technology is key to increasing productivity. Yes we know you love your tablet from way back in 2008. You even named her Susie, after your niece, because they’re both so darn creative. But let’s face it, Susie is old now and is slowing down your business. She’s served you well, but it’s time to upgrade.

And desktops aren’t the only technology that can slow you down. There are also unreliable internet connections, obsolete software and outdated email providers. The list goes on…

The solution is to take a careful inventory of your current IT technology and see what’s keeping your business from reaching its true productivity potential. After you have your list, update your technology accordingly. Then create a plan to regularly upgrade your IT resources, so your employees are never being slowed down.

Outsource your IT

As the old saying goes, ‘out of sight, out of mind’. Whether you have a part-time contractor or a fully-staffed IT department, the mere presence of tech staff onsite in your workplace can be a distraction. When you’re focusing on sales or setting up meetings with potential clients, a knock at your door from your IT colleague – because he or she has just discovered a glitch in your system – can take you out of the flow of the task at hand.

On the other hand, outsourced IT departments are proactive in preventing technical issues from popping up in the first place. They’ll fix problems without you even knowing they existed, and without distracting you from your core work. All of which means a great boost to your day-to-day productivity – and therefore profitability.

Want to know more ways IT can enhance your company’s productivity? Contact us today to learn how.

Your old PC may be costing you more than you think

In today‘s era of notebooks, tablets, and smartphones, mobility is a high priority-making small businesses more dynamic and responsive in an on-the-go world.

That reality, however, should not detract from the important role desktop PCs still play in today‘s business environment, delivering more power, more robust upgrade options, and more functionality compared to their portable counterparts.

While large enterprises typically refresh their desktop PCs once every three years, small businesses tend to hold on to their PCs for five to seven years [1]. Older hardware, however, often slows operations and sparks hidden costs. In fact, PCs more than four-and-a-half years old are estimated to cost 50 percent more to support and take 50 percent longer to perform many tasks [2].

So while retaining those still-functioning workhorse PCs purchased during the early-2000s might seem a prudent move, their continued use could be costing you more than you think. Here’s how:

slow-pc-solutionsRevealed Hidden Cost #1: Slow performance

As a PC ages, it slows and struggles to keep pace with current technology and business needs. Applications take longer to load, heat buildup causes Windows, the mouse, or keyboard to be unresponsive. Compatibility issues between older PCs and new software and printers all drain time, frustrate the user, and undermine productivity.

Modern desktops respond to today‘s multitasking, collaborative, and fast-paced business environment with productivity-driving features that allow workers to create rather than wait. New features include: touchscreens, fast-charging USB ports, and solid-state drives that reduce wait times when opening files or switching applications.

Revealed Hidden Cost #2: More maintenance

On average, 42 productive work hours are lost each year while an older computer is being repaired-two times that of a newer model. Annual maintenance costs for an older PC, meanwhile, sit at $561, about the cost of a new, mid-range desktop [3].

New desktops deliver a greater value in the present and the future. Their longer lifespan, platform stability, and increased durability stretch your budget further, and reduce the burden on your IT department.

Revealed Hidden Cost #3: Lower efficiency

Today‘s desktop PCs reflect the modern age with space- and energy-saving features unmatched by their older, bulkier peers, some of which have limited ports or require adapters to accommodate modern needs.

New form factors, such as All-in-Ones and mini desktops, embrace sleek, streamlined construction, reduce wire clutter with integrated components, and adapt to the task at hand. In addition to more efficient use of space, modern desktops also require less energy, as the power needed to perform a task requiring a fixed number of computations continues to fall in half every 18 months [4].

Revealed Hidden Cost #4: Security vulnerabilities

Hackers continue to view small businesses as easy targets, even more so following Microsoft’s end-of-support for Windows XP in 2014. According to Microsoft, existing XP users are “five times more vulnerable to security risks and viruses,” which makes moving to a new PC that can support a current operating system like Windows 8.1 the safest play [5].

Some new PC designs include built-in hardware and software security to help protect your devices, identity, and data. Most new PCs come with bundled tools that offer security from the start, with enhanced protection against virus attacks and other security threats, and is designed to help prevent data loss, and reduce downtime.

Doing the math

While those existing desktops had their time and place, the older hardware may now be hampering your team’s performance. Running a quick cost-benefit analysis addressing issues such as maintenance and lost productivity against the cost of new desktops might prove eye opening and inspire action.

With modern business-oriented desktop PCs, your small business can reap the benefits of technology’s rapid innovation with improved productivity, reduced costs, heightened efficiencies, and stronger security to keep the business running at an optimal level.

If you are looking to learn more about the replacement options that are available today, then let GCInfotech be your first call.

[1] Intel, How much is it costing your business to run old PCs?, 2013
[2] The Legislative Budget Board, Review of Replacement Schedules for Information Technology EquipmentJanuary 2013
[3] Techaisle.com, The Ageing PC Effect–Exposing Financial Impact for Small Businesses
[4] MIT Technology Review, The Computing Trend that Will Change Everything, 2012
[5] Microsoft, Windows XP support has ended

Published with permission from HP.com. SOURCE

In late September, Microsoft introduced the next version of Windows – Windows 10. At the announcement event, the company showed off a number of exciting new features that many users have been requesting. While it will be a while before it is released, here is a brief overview of some of the upcoming features you can look forward to.

Why Windows 10?

Windows-10-official-logo1When first announced, many eyebrows were raised regarding Windows 9 being skipped. In the tech world, missing out a number with a sequence is not the norm, yet Microsoft stated that they believe that the next version of Windows will be such a drastic improvement over Windows 8 that calling it Windows 9 would not do it justice. From what we can see of the new system, there really are some drastic improvements, including:

One operating system (OS), many systems

When Windows 8 was released, a slightly modified version of the OS was also released for mobile devices. While this was good news, especially for mobile users, the systems were still largely separate, with different apps, app stores, and more.

With Windows 10, Microsoft has noted that the OS has been designed to run across all systems. This means that different devices will likely have slightly different interaction experiences but the underlying system will be the same. For example, there will be one way to write programs for all devices, one app store, and updates will be applied to all versions of the same app, on all devices, at the same time.

A new, yet familiar, Start menu

Windows 8 was a drastic departure from the familiar Windows desktop layout. For the most part, it was despised by business users, who instead have largely bypassed this layout for the traditional Desktop mode. Windows 8.1 allowed users to boot directly into the Desktop, but one large feature has been lacking: a Start menu.

Windows 10 welcomes it back! As with older versions of Windows, the Start menu will be at the bottom-left of the screen, and pressing it will bring up the familiar menu of programs and options. Only now, the old Tile-based layout has also been merged into this section. Think of the traditional Start menu bar, but with a mini-tile based section to the right that will be customizable.

Everything opens in a window

If you’ve ever downloaded an app from the Windows App store, you likely have noticed that they automatically run in fullscreen mode. With Windows 10, any Windows Store apps will open in window-format, similar to any desktop app.

When apps open you will see the familiar taskbar, along with the maximize, minimize and close buttons. This will make it much easier to work in multiple programs at the same time.

Multiple Desktops

Microsoft Virtual Desktops is a feature that will allow users to create different desktops for different purposes and switch between them quickly and easily. While you will only need to install Windows 10 once, you can have a different desktop setup for say home, personal, and business use all under one user.

Each desktop can display different icons and layouts, but all desktops will have access to the programs installed for that user. Essentially, this will make it easier for business users who also use their devices for personal use or those who need to switch roles at work.

An enhanced File Explorer

File Explorer has been a part of Windows for a while now, and its main function is that it helps you to find your files and folders. In Windows 10, this feature will be upgraded to now search for not only your files and folders, but also to scan the Internet as well. You will also be able to quickly see recent and most popular files and folders, meaning you’ll be more likely to be able to find what you are looking for in less time.

When will it be available?

Microsoft has already released what they call a Technical Preview of Windows 10. Anyone can sign up to download Windows 10 and install it on their computers. We would advise against this however, as this version is incomplete and there will be bugs and compatibility issues.

The company has noted that this current version is really for tech experts to install on secondary computers and test, so business users will have to wait! At the time of this article there has been no actual release date set for Windows 10, but you can probably expect it sometime in early 2015. Microsoft has also been quiet about the price, but rumors are circulating that it will either be free or affordable for users to upgrade to if they already have an older version of Windows installed.

Get ahead of the curve and find out what benefits Windows 10 can bring to your business, by dropping us a line first. Tech peace of mind means the focus can be on creating a successful company instead. Contact us today to learn more.

Published with permission from TechAdvisory.org. SOURCE

FirewallCartoonWith the ever growing number of security threats faced by businesses around the world, the vast majority of business owners have adopted some form of security measures in an effort to keep their organizations secure. But, how do you know the measures you’ve implemented are actually keeping your systems safe? Here are five ways you can tell if your security measures aren’t sufficient.

1. Open wireless networks

Wireless networks are one of the most common ways businesses allow their employees to get online. With one main Internet line and a couple of wireless routers, you can theoretically have the whole office online. This method of connecting does save money, but there is an inherent security risk with this and that is an unsecure network.

Contrary to popular belief, simply plugging in a wireless router and creating a basic network won’t mean you are secure. If you don’t set a password on your routers, then anyone within range can connect. Hackers and criminal organizations are known to look for, and then target these networks. With fairly simple tools and a bit of know-how, they can start capturing data that goes in and out of the network, and even attacking the network and computers attached. In other words, unprotected networks are basically open invitations to hackers.

Therefore, you should take steps to ensure that all wireless networks in the office are secured with passwords that are not easy to guess. For example, many Internet Service Providers who install hardware when setting up networks will often just use the company’s main phone number as the password to the router. This is too easy to work out, so changing to a password that is a lot more difficult to guess is makes sense.

2. Email is not secure

Admittedly, most companies who have implemented a new email system in the past couple of years will likely be fairly secure. This is especially true if they use cloud-based options, or well-known email systems like Exchange which offer enhanced security and scanning, while using modern email transition methods.

The businesses at risk are those using older systems like POP, or systems that don’t encrypt passwords (what are known as ‘clear passwords’). If your system doesn’t encrypt information like this, anyone with the right tools and a bit of knowledge can capture login information and potentially compromise your systems and data.

If you are using older email systems, it is advisable to upgrade to newer ones, especially if they don’t encrypt important information.

3. Mobile devices that aren’t secure enough

Mobile devices, like tablets and smartphones, are being used more than ever before in business, and do offer a great way to stay connected and productive while out of the office. The issue with this however is that if you use your tablet or phone to connect to office systems, and don’t have security measures in place, you could find networks compromised.

For example, if you have linked your work email to your tablet, but don’t have a screen lock enabled and you lose your device anyone who picks it up will have access to your email and potentially sensitive information.

The same goes if you accidentally install a fake app with malware on it. You could find your systems infected. Therefore, you should take steps to ensure that your device is locked with at least a passcode, and you have anti-virus and malware scanners installed and running on a regular basis.

4. Anti-virus scanners that aren’t maintained

These days, it is essential that you have anti-virus, malware, and spyware scanners installed on all machines and devices in your company and that you take the time to configure these properly. It could be that scans are scheduled during business hours, or they just aren’t updated. If you install these solutions onto your systems, and they start to scan during work time, most employees will just turn the scanner off thus leaving systems wide-open.

The same goes for not properly ensuring that these systems are updated. Updates are important for scanners, because they implement new virus databases that contain newly discovered malware and viruses, and fixes for them.

Therefore, scanners need to be properly installed and maintained if they are going to even stand a chance of keeping systems secure.

5. Lack of firewalls

A firewall is a networking security tool that can be configured to block certain types of network access and data from leaving the network or being accessed from outside of the network. A properly configured firewall is necessary for network security, and while many modems include this, it’s often not robust enough for business use.

What you need instead is a firewall that covers the whole network at the point where data enters and exits (usually before the routers). These are business-centric tools that should be installed by an IT partner like us, in order for them to be most effective.

How do I ensure proper business security?

The absolute best way a business can ensure that their systems and networks are secure is to work with an IT partner like us. Our managed services can help ensure that you have proper security measures in place and the systems are set up and managed properly. Tech peace of mind means the focus can be on creating a successful company instead. Contact us today to learn more.

Published with permission from TechAdvisory.org. SOURCE

As a small business owner you should worried about uptime.  In fact, it might be one of your major concerns.  If your computer systems aren’t up and running, then you are experiencing lost productivity, increased costs, lower levels of customer service, reduced employee morale and other problems you really don’t have time to deal with.  So what can you do about it? Plenty and GCInfotech can guide you each step of the way.

Many organizations start by completing an inventory of their IT equipment with the goal of identifying your Single Points of Failure (SPOFs).  GCInfotech can work with you on the inventory and identify your single points of failure, then devise a plan to implement corrective actions.  We’ll look at each component to determine if the failure of that device could cause an impact to your operations.  For example, if you only have one hard drive storing important company data, you have a single point of failure.

Once we have identified your SPOFs, the next step is to perform a business risk analysis of your equipment, systems, employees, and procedures.  We will make sure to include your email, operating systems and software applications.  The business risk analysis will identify the impact to your organization should you experience a specific IT related failure. For example, what is the impact to your organization should your internet connect go down or a printer stop functioning?

The business risk analysis examines time and its impact to your organization.  At what point does having your printer down move from low priority to medium to high?  Maybe you can last a couple of days without a printer or perhaps even weeks if you have other printers in your office.  If internet connectivity is important to you, and you only have one line, it may be high priority from the first hour of downtime.

Now that you have a business risk analysis and inventory of your IT equipment, the last step is a plan to build in redundancy and/or replacement.  In the printer down example, you may be able to shift printing from the down device to another printer in your office.  If internet connectivity is critical, as it is with most businesses today, you may need to install a second line.  A RAID system may help protect you from a hard drive failure or, you might need mirrored (identical) systems in different parts of the country.

If reliability and uptime is important to you as it is with most small businesses, identifying your Single Points of Failure is your first step to increasing confidence in your computer systems. Find out more about networking & business continuity and how they can help you increase employee efficiency, reduce costs, enhance your competitive edge, and improve your levels of customer service.

Not sure where to start? Give GCInfotech a call to discuss the available solutions that would work best for your company. Together, we can make your business work smarter, faster and more efficiently.

As always, GCInfotech can walk you through the process, ensure your business has the least amount of disruption and set up a structure that will keep you running smoothly well into the future. Give us a call at 888.323.3066.

Any Small Business considering a move to cloud based services should make sure that they engage a professional to ensure the best outcome. Cloud platforms like Microsoft’s Office 365 provide a slew of great benefits and features. Any migration to Microsoft’s Office 365 from an existing on-premise Office suite requires help in order to successfully negotiate the nuances of moving apps and data smoothly to the cloud.

Microsoft themselves recommend hiring third-party consultants who specialize in 365 Office migrations – and these type of shifts to the cloud are now becoming more and more common. However, identifying a consultant that is up to date on these kind of maneuvers is critical.

A recent Forrester report: “Market Overview: Microsoft Office 365 Implementation Partner Ecosystem”. Clearly states that “Microsoft clients need service providers to help them take advantage of the cloud…Partners are essential to Office 365…”

A complex endeavor such as moving over to Office 365 software as a service is a complicated process. What may seem like a simple case of moving files from one source to another is in fact chock full of danger zones that may not be readily apparent. While most in-house IT staff can likely find their way through the maze of the process, having access to professional support from someone who has done this before is invaluable. Doing this the first time is fraught with potential missteps, while having the counsel of someone who has done this process many times over makes the difference. It’s not advisable to be the first person to explore an unknown jungle – particularly when the ramifications of any misstep can result in shutting down operations or losing critical information.

Common issues associated with Office 365 migrations include possible loss of software functionality, function redundancy, security leaks, archiving, duplication of data, cost, licensing and authentication. It is advised to make the Office 365 migration in pieces or stages to mitigate any issues. The two common applications that are targeted for migration are the Office Suite products and email solutions.

Most businesses choose email (or Exchange Online) as their first Office 365 adoption. Depending on the current on-premise setup, email migrations can be a nerve-racking experience given the importance and reliance that all companies have on their email communications systems. Hybrid deployments, which involve a combination of on-premise, Exchange servers and Office 365 can be the most challenging.

Hybrid deployments are sometimes chosen as a temporary framework as the company moves to the cloud as this arrangement addresses business continuity in the event of an outage. Having dual platforms offers a secure backup system and at the same time allows the company a comfortable cushion as it transitions over to a full cloud commitment. This type of scenario would require an on-premise Exchange Server plus Office 365 in concert with on-site or third party archiving. In order to move from on-premise to the cloud and back again on demand, businesses will require mailbox freedom.

Businesses are becoming more comfortable hiring third party IT consultants to plan and implement migrations to cloud based services like Office 365. A 2012 Forrester study found that 19% of IT decision makers used consultants for planning, and 26% reported to hire consultants to perform the implementation of those services. In 2013 these numbers jumped to 41% hiring consultants for planning and 40% for deployment.

There are many reasons to hire an outside expert – and they are not just implementation support. Third party IT experts are solid investments for longer term planning as the migration initiatives grow and begin to impact other services and aspects of the business. IT consultants know where the bodies are buried and spend time and money on certifications and training for cloud based services. Many times their service contracts also allow quicker access to licensing agreements and cost saving processes.

 

Call GCInfotech today 203 327 5700 or schedule your Free IT Consultation

Recent advancements in information technology have dramatically impacted the way law firms manage their offices.  As a result of these innovations, attorneys are now able to handle larger caseloads, have enhanced communications with clients, and easily sift through massive hoards of information faster then ever thought possible. The role that technology plays in the legal profession has become critical…and the growing complexity of technology cannot be ignored. Given the speed, sophistication and unpredictability of the new world of technology, So how does the average law firm executive manage to keep pace with and juggle all of the intricacies of their IT environment?

It’s likely that you’ve already considered hiring, or have in fact, hired an internal IT staff person. And it’s likely that additional salary, particularly one that is not billable, was a difficult and painful decision. Maybe there was this one person in the office who “knows a lot about computers” and was willing to take on the role.  Now, despite the fact that their primary job responsibility has absolutely nothing to do with technology, everyone in the firm is now relying on this person for help. Even a qualified outside expert who is brought in – even from another competing Law firm – will still have to now become familiar with your firm’s nuances and idiosyncrasies – and will bring a host of preferences and limitations.

Here’s are 8 things your law firm should consider when outsourcing their IT operations:

  1. Improved Reliability & Performance – Most outside IT firms utilize higher-end tools and best practices as they are in the heart of the industry and as a rule must stay on top of new innovations and latest and greatest technologies.  Hence they are able to identify and resolve the root causes to network issues more quickly than someone who is inside the firm.  This reduces any resulting downtime issues as well as the duration of outages that may occur.
  2. Skill-Set Sophistication – Outside firms are comprised of teams – not individuals.  Hence, in hiring a firm, by default you have access to a wide variety of knowledge, experience, specialization and skill sets. This ensures that all aspects of your IT needs can be met with the best and most current solution.
  3. Scaled Resources & Expertise –When outsourcing your IT operations, you’re leveraging a staff that is dedicated solely to fixing your computers, servers, internet, software systems, etc. They in turn spend money, resources and training time to ensure that the best service is delivered. You benefit from their investments – and save unmanageable costs associated with certifications, training, software licenses and education. This frees up time for you to run your business.
  4. Business Continuity – A good outside IT firm will monitor your systems 24x7x365.  They will also have resources on deck in the event of an emergency. An internal IT person, will offer the “illusion” of availability – but people take vacations, quit without notice – and in some cases without handing over passwords, documentation, knowledge, etc.
  5. Predictable Management Costs – Disasters are not predictable- and they can be costly – particularly if there is no disaster plan and disaster resource. With an outside firm, you won’t be caught spending unplanned lumps of money in a desperate situation (e.g. server crash). In these cases a set monthly budget can be used specifically for issue avoidance, prevention, and service optimization.
  6. Client Access and Visibility: Attorneys need to be available and accessible – 24 hours a day. For most clients, their lawyer is a lifeline, and knowing that their firm’s technical infrastructure is always at arms length can sometimes be the difference between success or failure. This runs across ALL technical aspects of the firm: email, phone systems, internet content, messaging, financial data, files and data access; any and all areas of client or potential client touch points are critical.
  7. Rock Solid Reliability: Law is a demanding and stressful profession. In order to justify their hourly fees, Attorneys cannot afford to spend any time or energy dealing with technology snafus. They require systems that have been properly engineered and work as expected all of the time so they are able to bill their hours to clients & not have to worry about lost hours on non-client related activities.
  8. Comprehensive Service Offering: Law firms need to be laser focused, and are best served by outside firms that provide complete end-to-end service technical expertise. One single point of contact for all technical needs offers the most efficient and user-friendly scenario. Whether it is email support, networking, software management, cloud services, hosting, telephone systems, messaging support, mobile application support, the cost of having to manage multiple specialists creates too many communication layers and can distract from client-oriented tasks.

Overall, outsourcing your IT operations allows firms to keep focused on servicing their clients. Whether you have 5 people or 500, there are plans available to fit any firm size, location or business needs. Make sure that the firm you select has the tools, experience, and expertise to keep your firm running at peak performance.

GCInfotech is proud to provide IT services for law firms in CT, New York City and beyond.  Call us 203 327 5700, send us email and we will reach out to you, or schedule your free IT systems management assessment.

Your small to medium-sized business is just as dependent on IT as a large company is. You need the right technology, to have it work, to have it fixed quickly when a problem arises, and to know what that will cost. At some point, all small-to mid-size business owners face this dilemma: form their own in-house IT support group or hire an outside IT consulting firm.

IT has become the lifeblood of any business, large or small. That being said, it is essential for businesses to have their computer systems up and running 24 hours a day 7 days a week and 365 days a year – reliability, securely and efficiently. Whether you have 10 employees or 1000, any business owner has no time to deal with daily IT issues or unreliable IT support personnel. In the event of a disaster, you need to get your business back on track ‘now’.

Full-Time In-House IT

Having a dedicated, full-time staff person in-house seems like a sensible and secure option. The person knows your systems and technologies, understands the nuances of your business and staff preferences, and in many cases has been a part of the legacy of technical development within your organization so he “knows where the bodies are buried”.  Additionally, the in-house solution only has one client, you. This provides business owners with a great deal of comfort – knowing that “my guy” is always here, in-house, and at the ready to respond to the little annoyances and huge disasters that are commonplace.

While on the surface this solution seems to be a good choice, there are a number of negatives associated with in-house IT staffing solutions that make it a risky proposition:

  • Cost: In house requires a constant budget item for IT staff in salaries and benefits
  • Most IT departments in small-to medium size firms are 1-2 people, so when key IT person “leaves with the keys” – business can come to a halt.
  • Not scalable and costly when expanded – getting more IT staff becomes costly – and under-capacitated
  • In House IT need to be trained on newer technology -they don’t always do it on their own or want the company to pay for the certifications – which are costly.
  • Transitioning off and on is a very cumbersome process.

 

IT Consulting Firms

What if we told you that you could receive better IT support for a fraction of the cost that it would take to hire an onsite IT department?  Hiring an outside IT services firm is a wise decision for most small to medium sized businesses.

The two main benefits in hiring an outside firm are costs and expertise/knowledge.

We see too often smaller firms who come to us after having had one dedicated IT person on staff.  This person typically was responsible for selecting and setting up all of the basic IT functions and system choices.  Invariably we find that many of these choices were poorly vetted, require tweaking, fixing and/or replacing. This is mainly due to the fact that inside IT do what they know or are familiar with. “This is the solution that I use for all of my clients”. This comfort and fluency can easily be mistaken for expertise.  Outside firms are constantly upgrading their system offerings, training their tech staff on the most cutting edge solutions and have the resources to provide all of the proper certifications.  As a result, there is a greater likelihood that you will be getting the best possible range of solutions – that are built for the current state of technology. This is critical.  Swapping out old dead tech is a massive and costly disruption.

Second, and probably most important is cost.  With in-house staff, there are salaries and benefits. With an outside firm, you only pay either a fixed retained fee, or an hourly rate, so the costs are more manageable.  Plus, the outside firm is incentivized to do a better job in the hours allotted then someone who knows can rely on a salary and benefits.

Whether you’re looking for a preventative maintenance solution to keep IT costs predictable and avoid expensive computer problems, or a disaster recovery plan to get you back online quickly after an emergency, our technical support experts will meet with you to understand your business, and your IT needs, so that we can find the solution that’s right for you.

Proactive IT Services – Flat-rate, round-the-clock maintenance and monitoring to prevent problems before they turn into downtime

Remote Backup & Disaster Recovery – GCInfotech provides not only reliable automatic backups and archiving, but also a rock-solid plan of action for recovery in the event of a disaster.

Cloud Solutions – Anytime, anywhere access to your data and business applications including cloud online data backup.

Anti-Spam Solutions – Say goodbye to spam and hello to dramatically increased productivity

Help Desk Software – A turn-key, hosted service desk and ticketing system for assessing, assigning, and resolving service issues related to your small business

Outsourced IT Support – Focus on running your business instead of troubleshooting your network with GCInfotech custom IT services designed to fit your business and your needs. GCInfotech is proud to provide local businesses with professional IT Solutions in CT, New York City and beyond.

Contact us now to schedule your FREE Business Technology and Security Assessment