(203) 327.5700
info@gcinfotech.com
One Dock Street, Suite 309
Stamford, CT 06902
PBX Installations and Project Management
The Installation of a PBX can be a daunting task. Do you need to port PRIs? Do you have PRIs? Will the new phone system support the T1 I have? Do I need to port my numbers? All of these items, and many more can grind a PBX installation to a screeching halt. GCInfotech can help, wether you are in the RFP process, or you have already made the selection of the type of PBX you need - our staff of telephony and PMP Project Management experts can help you in the process. We will work side by side with ...
Call Center Optimization
As any call operations group grows, the optimization and enhancement of daily process to drive performance becomes a key aspect of a managers daily life. GCInfotech has a team of highly qualified VoIP specialists who have spent careers in call center operation management. Our engineers can help you take your call center to the next level. Abandonment Rates, Average Speed of Answer (ASA), Average Call time, Call-back and close percentages are all common key performance points that we at GCInfotech use to analyze your call center. We use time honed methods and our years of experience to make your call center ...
