(203) 327.5700
info@gcinfotech.com
2009 Summer St. Suite 3-2
Stamford, CT 06905
PBX Installations and Project Management
The Installation of a PBX can be a daunting task. Do you need to port PRIs? Do you have PRIs? Will the new phone system support the T1 you have? Do you need to port your numbers? These along with many more issues can grind a PBX installation to a screeching halt. GCInfotech can help, whether you are in the RFP process, or you have already made the selection of the type of PBX you need; our staff of telephony and PMP Project Management experts can help you in the process. We will work side by side with you to ...
Call Center Optimization
As any call operations group grows, the optimization and enhancement of daily processes to drive performance become a key aspect of a manager's daily life. GCInfotech has a team of highly qualified VoIP specialists who have spent careers in call center operations management. Our engineers can help you take your call center to the next level. Abandonment Rates, Average Speed of Answer (ASA), Average Call time, Call-back and close percentages are all common key performance points that we at GCInfotech use to analyze your call center. We use time honed methods and our years of experience to make your call center ...
