GCI IVR

Interactive Voice Response (IVR) is a technology that allows a phone system to detect voice and keypad inputs and these customizations extend beyond the capability of the Control Panel call menus and key press options. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices. GCInfotech’s custom IVRs typically require no extra hardware, and can scale well to handle large call volumes with minimal impact on the phone system. Some examples of what an IVR can do for you are:
• Integrated Call forwarding, Recording and Tracking
• Collect information from Customer such as Zip Code, and route the call accordingly
• Dynamic Forms in agents’ screen pops
• Audio FAQ
• Order Tracking
• Automated Opt-out for marketing lists
• Verification questionnaires
• Voice activation available in English and Spanish

Call GCInfotech at (203) 327.5700 today to find out how we can make you business work smarter with a GCI IVR.