GCI Dialer

Automatically dial batches of telephone numbers and distribute them to a queue or IVR. These systems can load large numbers of calls, schedule the calls, and track responses on a per campaign basis. The predictive nature of the GCInfotech dialer allows the dialer to manage the number of calls in the queue required to keep call center agents busy while simultaneously minimize the delay the dialed party hears on the line. Predictive dialers are used in many different types of call centers. GCInfotech dialer includes the following features:
• Web-Based Administration
• CSV import of phone numbers
• CSV export of responses
• Answering machine and voicemail detection
• Playing of pre-recorded message
• Appointment reminders
• Tracking of time spent listening to a pre-recorded message by the dialed party
• Load balancing across geographically disparate call centers
• Custom enhancements available to automatically integrate with existing databases

Call GCInfotech at (203) 372.5700 to see how we can optimize your business workflow with a GCI Dialer.