Asterisk IVR Customizations

Asterisk is an open source telephony solution that is used by a wide variety of retailers to build complete phone systems. Many industry leaders use the Asterisk sub system as the underpinnings of their PBX offerings. At GCInfotech, Asterisk is at the core of all of our voice over IP solutions. Asterisk has a number of ways that allow integration points that provide flexibility for your business when solving complicated problems. GCInfotech can fully customize an Asterisk solution to meet your business needs. Custom Asterisk Interactive Voice Response (IVR) systems are simple ways to enhance the capabilities of an Asterisk system. If you are looking into integrating your phone system with a data driven backend, GCInfotech can provide you with this functionality. GCInfotech Asterisk IVR’s can retrieve information, commonly referred to as a ‘data dip’, through a wide variety of backend data storage methods including MySQL, MSSQL, Oracle, among others. In fact, data stored using any open standards method can be utilized by GCInfotech to build a data driven IVR. As an example, an inbound sales team can use a GCInfotech Custom Asterisk IVR to retrieve call information about an inbound call based on the caller ID from a CRM system like SugarCRM or Salesforce.com; this information can then be used to route the call in a way that is favorable for making a sale. Or, in another scenario, this system can be used to route calls using a Ticketing system for a support team. Routing based on Caller ID, Ticket ID, or other qualified criteria can significantly increase the speed of your organization’s phone system and save you money. Have an idea of an IVR that you would like to explore? Call GCInfotech today and speak to one of our Sales Engineers who will let you know how we can help you.