Your small to medium-sized business is just as dependent on IT as a large company is. You need the right technology, to have it work, to have it fixed quickly when a problem arises, and to know what that will cost. At some point, all small-to mid-size business owners face this dilemma: form their own in-house IT support group or hire an outside IT consulting firm.
IT has become the lifeblood of any business, large or small. That being said, it is essential for businesses to have their computer systems up and running 24 hours a day 7 days a week and 365 days a year – reliability, securely and efficiently. Whether you have 10 employees or 1000, any business owner has no time to deal with daily IT issues or unreliable IT support personnel. In the event of a disaster, you need to get your business back on track ‘now’.
Full-Time In-House IT
Having a dedicated, full-time staff person in-house seems like a sensible and secure option. The person knows your systems and technologies, understands the nuances of your business and staff preferences, and in many cases has been a part of the legacy of technical development within your organization so he “knows where the bodies are buried”. Additionally, the in-house solution only has one client, you. This provides business owners with a great deal of comfort – knowing that “my guy” is always here, in-house, and at the ready to respond to the little annoyances and huge disasters that are commonplace.
While on the surface this solution seems to be a good choice, there are a number of negatives associated with in-house IT staffing solutions that make it a risky proposition:
- Cost: In house requires a constant budget item for IT staff in salaries and benefits
- Most IT departments in small-to medium size firms are 1-2 people, so when key IT person “leaves with the keys” – business can come to a halt.
- Not scalable and costly when expanded – getting more IT staff becomes costly – and under-capacitated
- In House IT need to be trained on newer technology -they don’t always do it on their own or want the company to pay for the certifications – which are costly.
- Transitioning off and on is a very cumbersome process.
IT Consulting Firms
What if we told you that you could receive better IT support for a fraction of the cost that it would take to hire an onsite IT department? Hiring an outside IT services firm is a wise decision for most small to medium sized businesses.
The two main benefits in hiring an outside firm are costs and expertise/knowledge.
We see too often smaller firms who come to us after having had one dedicated IT person on staff. This person typically was responsible for selecting and setting up all of the basic IT functions and system choices. Invariably we find that many of these choices were poorly vetted, require tweaking, fixing and/or replacing. This is mainly due to the fact that inside IT do what they know or are familiar with. “This is the solution that I use for all of my clients”. This comfort and fluency can easily be mistaken for expertise. Outside firms are constantly upgrading their system offerings, training their tech staff on the most cutting edge solutions and have the resources to provide all of the proper certifications. As a result, there is a greater likelihood that you will be getting the best possible range of solutions – that are built for the current state of technology. This is critical. Swapping out old dead tech is a massive and costly disruption.
Second, and probably most important is cost. With in-house staff, there are salaries and benefits. With an outside firm, you only pay either a fixed retained fee, or an hourly rate, so the costs are more manageable. Plus, the outside firm is incentivized to do a better job in the hours allotted then someone who knows can rely on a salary and benefits.
Whether you’re looking for a preventative maintenance solution to keep IT costs predictable and avoid expensive computer problems, or a disaster recovery plan to get you back online quickly after an emergency, our technical support experts will meet with you to understand your business, and your IT needs, so that we can find the solution that’s right for you.
Proactive IT Services – Flat-rate, round-the-clock maintenance and monitoring to prevent problems before they turn into downtime
Remote Backup & Disaster Recovery – GCInfotech provides not only reliable automatic backups and archiving, but also a rock-solid plan of action for recovery in the event of a disaster.
Cloud Solutions – Anytime, anywhere access to your data and business applications including cloud online data backup.
Anti-Spam Solutions – Say goodbye to spam and hello to dramatically increased productivity
Help Desk Software – A turn-key, hosted service desk and ticketing system for assessing, assigning, and resolving service issues related to your small business
Outsourced IT Support – Focus on running your business instead of troubleshooting your network with GCInfotech custom IT services designed to fit your business and your needs. GCInfotech is proud to provide local businesses with professional IT Solutions in CT, New York City and beyond.
Contact us now to schedule your FREE Business Technology and Security Assessment