Recent advancements in information technology have dramatically impacted the way law firms manage their offices.  As a result of these innovations, attorneys are now able to handle larger caseloads, have enhanced communications with clients, and easily sift through massive hoards of information faster then ever thought possible. The role that technology plays in the legal profession has become critical…and the growing complexity of technology cannot be ignored. Given the speed, sophistication and unpredictability of the new world of technology, So how does the average law firm executive manage to keep pace with and juggle all of the intricacies of their IT environment?

It’s likely that you’ve already considered hiring, or have in fact, hired an internal IT staff person. And it’s likely that additional salary, particularly one that is not billable, was a difficult and painful decision. Maybe there was this one person in the office who “knows a lot about computers” and was willing to take on the role.  Now, despite the fact that their primary job responsibility has absolutely nothing to do with technology, everyone in the firm is now relying on this person for help. Even a qualified outside expert who is brought in – even from another competing Law firm – will still have to now become familiar with your firm’s nuances and idiosyncrasies – and will bring a host of preferences and limitations.

Here’s are 8 things your law firm should consider when outsourcing their IT operations:

  1. Improved Reliability & Performance – Most outside IT firms utilize higher-end tools and best practices as they are in the heart of the industry and as a rule must stay on top of new innovations and latest and greatest technologies.  Hence they are able to identify and resolve the root causes to network issues more quickly than someone who is inside the firm.  This reduces any resulting downtime issues as well as the duration of outages that may occur.
  2. Skill-Set Sophistication – Outside firms are comprised of teams – not individuals.  Hence, in hiring a firm, by default you have access to a wide variety of knowledge, experience, specialization and skill sets. This ensures that all aspects of your IT needs can be met with the best and most current solution.
  3. Scaled Resources & Expertise –When outsourcing your IT operations, you’re leveraging a staff that is dedicated solely to fixing your computers, servers, internet, software systems, etc. They in turn spend money, resources and training time to ensure that the best service is delivered. You benefit from their investments – and save unmanageable costs associated with certifications, training, software licenses and education. This frees up time for you to run your business.
  4. Business Continuity – A good outside IT firm will monitor your systems 24x7x365.  They will also have resources on deck in the event of an emergency. An internal IT person, will offer the “illusion” of availability – but people take vacations, quit without notice – and in some cases without handing over passwords, documentation, knowledge, etc.
  5. Predictable Management Costs – Disasters are not predictable- and they can be costly – particularly if there is no disaster plan and disaster resource. With an outside firm, you won’t be caught spending unplanned lumps of money in a desperate situation (e.g. server crash). In these cases a set monthly budget can be used specifically for issue avoidance, prevention, and service optimization.
  6. Client Access and Visibility: Attorneys need to be available and accessible – 24 hours a day. For most clients, their lawyer is a lifeline, and knowing that their firm’s technical infrastructure is always at arms length can sometimes be the difference between success or failure. This runs across ALL technical aspects of the firm: email, phone systems, internet content, messaging, financial data, files and data access; any and all areas of client or potential client touch points are critical.
  7. Rock Solid Reliability: Law is a demanding and stressful profession. In order to justify their hourly fees, Attorneys cannot afford to spend any time or energy dealing with technology snafus. They require systems that have been properly engineered and work as expected all of the time so they are able to bill their hours to clients & not have to worry about lost hours on non-client related activities.
  8. Comprehensive Service Offering: Law firms need to be laser focused, and are best served by outside firms that provide complete end-to-end service technical expertise. One single point of contact for all technical needs offers the most efficient and user-friendly scenario. Whether it is email support, networking, software management, cloud services, hosting, telephone systems, messaging support, mobile application support, the cost of having to manage multiple specialists creates too many communication layers and can distract from client-oriented tasks.

Overall, outsourcing your IT operations allows firms to keep focused on servicing their clients. Whether you have 5 people or 500, there are plans available to fit any firm size, location or business needs. Make sure that the firm you select has the tools, experience, and expertise to keep your firm running at peak performance.

GCInfotech is proud to provide IT services for law firms in CT, New York City and beyond.  Call us 203 327 5700, send us email and we will reach out to you, or schedule your free IT systems management assessment.

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