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Microsoft 365 signals a new era of productivity for SMBs

In April 2020, Microsoft launched Microsoft 365, the successor to its popular Office 365. But it’s not a mere name change. The tech giant is also introducing improvements to its productivity software that will enhance how your business deals with cyberthreats every day.

Name change

Microsoft has time and again shown that they are willing to make drastic changes to their products and services in the name of development. Their Windows 10 operating system (OS), for instance, is a far cry from its predecessor Windows 8. Microsoft made the jump from what they thought would be a revolutionary tile-based design in Windows 8 to a classic, ergonomically designed Windows 10.

The tech giant has once again made drastic changes, this time to their award-winning line of productivity apps Microsoft Office 365. O365, as it was lovingly referred to for nearly a decade, is now the sleeker, more powerful, Microsoft 365 Business.

Microsoft 365 Business is available to small- to mid-sized businesses (SMBs) on three different subscription plans: Business Basic, Business Standard, and Business Premium.

Available plans

MICROSOFT 365 BUSINESS BASIC

Microsoft 365 Business Basic comes with many standard features, including web and mobile app access, full email and calendaring tools, secure file storage, collaboration tools, and support. Rest easy knowing that you have a powerful enterprise-grade software for a fraction of the cost such as:

  • Web and mobile app versions of Office apps
  • Real-time coauthoring
  • Email hosting with 50 GB capacity
  • 1 TB of OneDrive storage
  • Automatic syncs regardless of work platform choice (between OneDrive and SharePoint).
  • Teleconferencing and unified communications via Microsoft Teams for up to 250 users
  • Automatic threat defense via Exchange Online Protection
  • A complete array of cybersecurity tools and protocols, such as automated password policy tools

MICROSOFT 365 BUSINESS STANDARD

With the Microsoft 365 Business Standard plan, you’ll get everything Business Basic offers plus:

  • Desktop versions of Office apps for up to five PCs or Macs per user
  • Easy and smart appointments management with Microsoft Bookings
  • Real-time mileage tracking and reporting with MileIQ

MICROSOFT 365 BUSINESS PREMIUM

Microsoft 365 Business Premium is the brand’s flagship plan, a great tool for businesses ready to take their operations to the next level. It comes with everything Business Standard offers plus:

  • Advanced security tools to protect from zero-day threats and ransomware, via Office 365 Advanced Threat Protection
  • Remote wiping tools for stolen or lost devices, via Selective Wipe from Intune
  • Restricted copying or saving options for unauthorized apps and locations
  • Complete control of company data, via Information Rights Management
  • Pre-breach threat resistance policy options, via Windows Defender Exploit Guard
  • Malware protection, via Windows Defender
  • Unlimited cloud archiving of emails, via Exchange Online Archiving
  • Setup wizards for Windows 10, iOS, and Android
  • Total security policy deployment — even for mobile apps — via Mobile Device Management from Intune

Microsoft 365 Business will change the way your staff powers your business. Contact us today to discuss how you can avail of a subscription.

If you are looking for an expert to help you find the best solutions for your business talk to GCInfotech about a free technology assessment

Published with consideration from TechAdvisory.org SOURCE

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How MSPs are helping businesses navigate the challenges of COVID-19

IT services are more critical than ever before, proving their value in the face of a health crisis and the abrupt shift to remote working. Here are some ways managed IT services providers (MSPs) are helping small companies leverage technology to support their remote teams and go about business as usual.

Providing infrastructure and service desk capabilities

In today’s digital work landscape, MSPs are keeping their noses to the grindstone to fulfill customer demands and help keep businesses running. While many small companies have taken the first step of transitioning to remote work, they still need help managing the logistics.

Right now, MSPs are providing customers with IT infrastructures and taking on a host of network tasks, including configuring hardware, establishing remote connections, and managing backup and storage options, among other activities. These all help to ensure that company networks are reliable enough to facilitate a remote workforce.

MSPs are also offering service desk capabilities, providing companies with a centralized resource for employees, customers, and business partners to answer questions, troubleshoot problems, and facilitate solutions. Appropriate and timely support is crucial, especially in times of great uncertainty.

Simplifying cloud adoption

Cloud solutions are ideal if IT environments must be quickly modified to meet changing demands or difficulties, which is why MSPs are now helping businesses leverage a variety of cloud technologies and even move their data and applications online.

And because cloud migration can get complex, many MSPs are also offering managed migration plans that help companies transition key workflows and processes to the cloud safely and efficiently.

Offering remote support where possible

The current travel restrictions and social distancing measures make work-related travel difficult and risky. And with highly distributed workforces, many companies would rather source local service technicians for break/fix assistance, cabling, and other IT solutions.

Partnering with MSPs ensures that systems and networks are protected all the time and critical support is provided within 24 hours. What’s even better is that some providers have technicians in different locations, making it easy to provide tools, resources, and support even in hard-to-reach areas.

Delivering flexible solutions

As business needs continue to shift, MSPs must move in lockstep and provide support wherever they can. Here are some other ways MSPs are helping their clients navigate these trying times:

Assisting with IT projects
Because of how broad and challenging IT projects can be, it’s not uncommon for companies to lack the right skills and resources to handle them. MSPs are helping them by providing the expertise and technologies needed to pursue these projects, allowing companies to keep moving forward.

Foregoing long-term contracts
Some companies need IT support and services but can’t afford to commit to long-term contracts. Similarly, some want to augment their IT only for the duration of the COVID-19 pandemic. What’s great is many MSPs are providing flexible IT solutions, giving customers all the services and support they need, when they need them.

Offering faster response times
Especially now that downtime could likely spell the end of a business, companies seek quick turnaround times. Since MSPs typically offer 24/7 support and tout specialists with a wide range of experience and knowledge, they can proactively address issues and ensure that IT infrastructures are working as efficiently as possible.

Providing better customer service

As many businesses are still adjusting to the new normal, providing positive customer experiences will go a long way to earning trust and ensuring customer loyalty post-crisis. By being compassionate and empathetic to the situations of their customers, MSPs are showing companies that they’re navigating these trying times together.

Call our IT experts today to help configure the perfect remote work setup for your business.

To learn more about how to safeguard your business, or if you are looking for an expert to help you find the best solutions for your business talk to GCInfotech about a free technology assessment.

Published with consideration from TechAdvisory.org SOURCE

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Can your internet bandwidth handle remote work?

Even before COVID-19, remote working was already quickly becoming the new normal. It took a pandemic to tip the scale, and now most jobs are being done from home. But it’s not always a smooth ride. There are many things that can cause productivity dips, one of them being limited internet bandwidth. How much bandwidth do you need to be able to work from home without lags or interruptions?

What is bandwidth?

Bandwidth refers to the maximum data transfer rate possible in a network or internet connection. It indicates the amount of data that can be sent over a connection in a given amount of time, and is usually expressed in bits per second (bps) or bytes per second (Bps).

Imagine two computers with the same internet speed at 100 megabit per second (Mbps): the first computer only has a 50 Mbps bandwidth, while the second one has 100 Mbps. If they were to download the same 500 Megabit (Mb) file, the first computer would be able to do it in 10 seconds, while the second one could do it in just five.

This is because the first computer’s bandwidth is capped at 50 Mbps — even if the internet was fast, the limit of transfer would still be low. Therefore, the higher the bandwidth, the more data can be sent over a connection, contributing to faster uploads and downloads, and overall better internet experience.

How much bandwidth do you need for remote working?

The answer to this question isn’t clear cut. The biggest considerations are the type of work that you do and the apps that you use. If your job mostly consists of sending emails, editing and writing on Google Docs, and communicating on Slack, then you can do your job with ease even with a low bandwidth. On the other hand, if you frequently attend meetings through video calls, then you’d definitely need a plan with higher bandwidth.

Once you have a clear picture of how much data you send and receive on an average work day, you can start looking for plans that can support your needs. And while you definitely don’t need to conduct virtual meetings in 4K quality, you also won’t want your clients and colleagues to appear pixelated during a meeting. Neither would you want a session that gets choppy or cut off mid-conversation.

Here are the minimum requirements for the most common video chat apps used by remote workers today:

For 1:1 video calling:

    • 600 Kbps (up/down) for high-quality video
    • 1.2 Mbps (up/down) for 720p HD video
    • Receiving 1080p HD video requires 1.8 Mbps (up/down)
    • Sending 1080p HD video requires 1.8 Mbps (up/down)

For group video calling:

    • 800 Kbps/1.0 Mbps (up/down) for high-quality video
    • For 720p HD video: 1.5 Mbps (up/down)
    • Receiving 1080p HD video requires 2.5 Mbps (up/down)
    • Sending 1080p HD video requires 3.0 Mbps (up/down)

HD video quality  

    • Outbound signals must always meet a 3.2 Mbps bandwidth requirement.
    • Inbound signals: 2.6 Mbps with two participants; 3.2 Mbps with five participants; and 4.0 Mbps with 10 participants

Standard definition (SD) video quality

    • Outbound signals must always meet a 1 Mbps bandwidth requirement.
    • Inbound signals: 1 Mbps with two participants; 1.5 Mbps with five participants; and 2 Mbps with 10 participants

Video calling

    • HD: 1.2 Mbps (up/down)
    • SD: 400 Kbps (up/down)
    • The more participants, the higher the bandwidth requirement for downloads: 512 Kbps for three participants; 2 Mbps for five participants; and 4 Mbps for seven people. Upload requirements remain constant at 128 Kbps.

Teams requires the same upload and download internet bandwidth for the following scenarios:

    • 30 Kbps for peer-to-peer audio calling
    • 1.2 Mbps for peer-to-peer HD-quality video calling at 720p
    • 1.5 Mbps for peer-to-peer HD-quality video calling at 1080p
    • 500 Kbps/1 Mbps for group video calling

If you’re worried about your internet bandwidth, you can opt for audio calls instead of video calls. This considerably helps lower the information you need to upload and download. For more tips and solutions on how you can work from home without a hitch, call us. We’d be happy to help.

To learn more about how to safeguard your business, or if you are looking for an expert to help you find the best solutions for your business talk to GCInfotech about a free technology assessment.

Published with consideration from TechAdvisory.org SOURCE

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Work remotely, effectively with Microsoft Teams

With the COVID-19 pandemic forcing employees to work from home, you and your staff can take advantage of Microsoft Teams to stay productive. Microsoft recently enhanced this already powerful tool’s capabilities, making it easier for more people to take advantage of its advanced features.

What is Microsoft Teams?

Microsoft Teams combines workplace chat, video conferencing, and file storage and collaboration. It also has extensions that integrate with third-party apps, even those not made by Microsoft. As a unified communication and collaboration platform, Teams is like combining Slack, Google Drive, and Zoom into a single app.

How do you get Microsoft Teams?

If you have an Office 365 license, then you can readily access Microsoft Teams. But that’s not the only way to access and take advantage of the platform.

Individual users can use their work or school email address to sign up through this link. You will automatically receive a license valid until January 2021. This license lets you take advantage of chat, screen sharing and recording, video meetings with up to 250 participants, and Live Events for up to 10,000 participants.

If you have a Gmail or Outlook email address, you can sign up for the freemium version by clicking on this link. This version supports chat as well as group and one-on-one audio or video calling. It also gives you 10 GB of team file storage and 2 GB of personal file storage.

The previous freemium version used to have various limits on users, but Microsoft opted to lift these restrictions on March 10. Another notable change is the inclusion of meetings requests, which Microsoft has committed to include in the freemium version in the future.

Microsoft also offers assistance to IT professionals looking to roll out Teams for their company. Microsoft offers a free Office 365 E1 for six months. All you have to do is to contact your Microsoft partner or sales representative.

If you work in the education sector , Microsoft recommends getting Office 365 A1, a free version specially created for educational institutions. This version is available for students, teachers, and administrative staff.

How does Microsoft Teams remain at peak performance during the crisis?

The sudden increase in remote workers is sure to put a lot of pressure on many platforms, but Microsoft Teams is more than prepared to handle the load. In particular, it is designed to anticipate problems on three core aspects:

  • Systems during a sudden surge in usage
  • Location during an area-specific event, such as a hurricane
  • People during an event that affects users, such as COVID-19

To address problems in these aspects, Microsoft implements what is called an Active/Active Design. This means that the system uses multiple instances in response to user request or input. These instances run in different datacenters, which means that an event that affects one cannot affect the others. This enables the system to isolate problems and resolve them without affecting performance.

Microsoft Teams offers a great opportunity for companies to remain productive in spite of the COVID-19 pandemic. If you want to get started or understand how you can take full advantage of its functionalities, just give us a call.

To learn more about how to safeguard your business, or if you are looking for an expert to help you find the best solutions for your business talk to GCInfotech about a free technology assessment.

Published with consideration from TechAdvisory.org SOURCE

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Six Essential Cloud Solutions for Every Business

Over the past several years, the debate about cloud technology in business has moved away from “Is it a safe option?” to “How can I move more of my tools to the cloud?” There is an overwhelming number of options and many business owners don’t know where to start. If that’s the position you find yourself in, we recommend starting with six basic tools.

Email

Every business needs email. And while there are plenty of non-cloud options to choose from, they require a lot of maintenance. Opting for cloud-based email means you pay for the service without worrying about hardware requirements or software updates. These issues, among others, will be handled by the provider and backed by service level guarantees.

File storage

Storing company files in the cloud is a great way to give employees more mobility and flexibility. Everyone can access information from almost any internet-enabled device without compromising security, since providers include things like encryption and multi-factor authentication as part of the monthly service fee.

You can opt for either DIY cloud storage such as Microsoft’s OneDrive and Dropbox or a slightly more expensive managed solution that will provide customization opportunities and regulatory compliance management.

Document creation and collaboration

It’s easy to confuse apps like Office 365 and Google Docs with cloud file storage but they’re not the same. What sets them apart is whether or not you can edit documents stored on these platforms. In most cases, multiple users can alter the same document simultaneously and see mirror images on their screens even if they’re hundreds of miles apart.

Between faster document turnaround times and fewer separate versions of files, there’s no reason to keep everything offline. Business owners used to worry about security but vendors today invest 100 times more resources in protecting client info than a small operation could ever match.

Server hosting

Whether your business requires a single low-scale server or several high-powered ones, it’s becoming harder to justify maintaining those at your physical location. They’re too finicky and expensive compared to their cloud alternatives.

Server hosting enables you to accomplish via an app all that you could with in-house hardware. The costs are also spread out month to month rather than all at once during the setup phase.

Backup and recovery

The entire basis of cloud technology is that you have total access to hardware and software that’s located far from your office. That makes things like cloud file storage and server hosting perfect for recovering from a disaster. If a natural disaster or cyberattack renders your office inoperable, all you need to do is log in to your cloud platform from somewhere else.

If you are looking to move your business into the cloud, we have a broad range of products tailored to small businesses.

To learn more about how to safeguard your business, or if you are looking for an expert to help you find the best solutions for your business talk to GCInfotech about a free technology assessment.

Published with consideration from TechAdvisory.org SOURCE

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Change old modes of thinking when migrating to the cloud

Not every business owner who migrates to the cloud achieves great results. As much as the service is touted with words like “freedom,” “productivity,” and “collaboration,” realizing the full benefits of the cloud is not a given. So if you’re thinking about transitioning to the cloud, how can you ensure you optimize the technology for your business? Well, it all starts with your attitude before migration. Here are some mental shifts you should make before getting started.

Consider cloud value over costs
When considering the cloud, too many entrepreneurs get hung up on costs. Instead, as a business owner, think about how the cloud impacts your business and saves you money. You must look at the cloud as no different than any other investment you made to grow your organization.

To help you make the proper shift in thinking, ask your IT leaders just how the cloud will benefit your business. They’ll mention how the cloud will provide you value, such as easier team collaboration and the ability for anyone in your organization to work anytime, anywhere.

Think “strategy” before migration
Once you’ve considered the value the cloud provides, you’ll likely come up with goals you’ll want it to accomplish for your business. If you haven’t, do it now, before signing up for the service.

Let’s say you want to gain the productivity benefits of letting your staff work remotely without sacrificing cybersecurity. Therefore, prior to rolling out the cloud in your company, have the specific goal of increasing the use of vetted mobile devices among employees.
Clearly define your cloud goals beforehand, then work with your IT staff to come up with the nuts and bolts of the plan for accomplishing that goal. By having a plan instead of just winging it, you’ll have a better idea of what you want to achieve, have the ability to recognize when you’re getting off-track, and be more prepared to make adjustments in case things don’t go as expected.

Learn to love the quickly evolving nature of the cloud
Compared to other IT tech, the cloud is still relatively new and subject to rapid change. New updates, features, and enhancements are rolled out regularly, so if you want to get the most out of your cloud, it’s best to keep up. Of course, this is a scary idea for many business owners and IT managers alike as fast-paced flux can feel like instability and chaos.

Some cloud services make it easier than ever to keep up with changes. Let’s take Office 365, for example. Adding users and implementing new changes can take mere minutes. Yes, adapting can be frightening, but just remember that Microsoft and your IT managers are in your corner. If you still have some bad memories of long and frustration-filled transition periods after updating your legacy technology, rest assured that updates to cloud-based services nowadays often only require a small learning curve. Most new features are intuitive by nature, making adjustment to these changes painless and problem-free.

One of the best ways to assure your cloud updates go as smoothly as possible is to have a cloud enthusiast who’ll be up to date on the newest features and enhancements and can quickly tell you whether or not an update will benefit your business.

Moving to the cloud is pretty much an all-or-nothing business decision. If you adopt it, the cloud will become an integral part of your business, and you and all of your staff will interact with it on a daily basis. So be prepared for a big transition and a big payoff of higher productivity and connectivity for your entire company.

To learn more about how to safeguard your business, or if you are looking for an expert to help you find the best solutions for your business talk to GCInfotech about a free technology assessment.

Published with consideration from TechAdvisory.org SOURCE

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5 cloud security tips for business owners

Cloud computing marketing can be deceiving. When you see an image of the cloud, it’s often a happy, bubbly, white puffball floating delightfully in front of a blue sky background. Its presence is both calming and reassuring, which makes you believe that anything is possible. Security would never be an issue, right? Ask one of the nearly seven million Dropbox users who had their accounts hacked, and they’ll give you a definitive answer. Sure, not every cloud provider has had security breaches, but that doesn’t mean we can take cloud security lightly. Here’s what you can do to protect yourself as a business owner.

Ask your IT provider what cloud security policies they have in place

This is probably the single most important security measure you can take. Find a trusted IT provider and have a candid conversation with them about their cloud security policies.

Ask where the physical cloud servers are located

When you have “the conversation,” don’t forget to ask about this. Believe it or not, some cloud servers may not even be located in your own country. Wherever they are, it’s wise to make sure they’re located in a safe data center with proper security afforded to them.

Create unique usernames and passwords

Your login credentials represent one of the cloud’s main security vulnerabilities. Think of a better password than “12345” or “football.”

Use industry standard encryption and authentication protocols

IPsec (Internet Protocol Security) is a reliable technology choice.

Encrypt data before it’s uploaded to the cloud

Encryption is a must, and can be done by you or your cloud service provider. Should hackers manage to access your data, they’ll find it useless because they can’t make heads or tails of it.

When it comes to trusting the security protocol of a cloud service provider, transparency is key. They should take security seriously, be able to explain their security policies clearly, and be willing to answer any questions. If they can’t do one of these, that’s a red flag telling you to find another vendor.

Are you ready to talk cloud security and transition your business into the cloud? Call us today. We’re happy to answer all your questions.

To learn more about how to safeguard your business, or if you are looking for an expert to help you find the best solutions for your business talk to GCInfotech about a free technology assessment.

 

Published with consideration from TechAdvisory.org SOURCE

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3 Reasons why security is better in the cloud

If small- and medium-sized businesses (SMBs) think cybersecurity is impossible to manage now, just think about what it was like before the internet provided a way to receive IT support remotely. Today, enterprise-level solutions and security can be delivered from almost anywhere in the world. Read on to find out why that’s even safer than you realize.

Hands-on management

Unless you have an overinflated budget, relying on local copies of data and software means your IT staff is forced to spread themselves across a bevy of different technologies. For example, one or two in-house tech support employees can’t become experts in one service or solution without sacrificing others. If they focus on just cybersecurity, the quality of hardware maintenance and help desk service are going to take a nosedive.

However, cloud service providers (CSPs) benefit from economies of scale. CSPs maintain tens, sometimes thousands, of servers and hire technicians who specialize in every subset of cloud technology.

Fewer vulnerabilities

Cloud security isn’t superior just because more technicians are watching over servers. When all the facets of your business’s IT are in one place, your technology is more susceptible to a slew of cyber incidents.

For example, a server sitting on the same network as workstations could be compromised by an employee downloading malware-infested files. And this exposure extends to physical security as well. The more employees you have who aren’t properly trained in cybersecurity, the more likely it is that one of them will leave a server room unlocked or unsecured.

CSPs exist solely to provide their clients with cloud services. There are no untrained employees and there are significantly fewer access points to the network.

Business continuity

The same technology that allows you to access data from anywhere in the world also allows you to erect a wall between your local network and your data backups. Most modern iterations of malware are programmed to aggressively replicate themselves, and the best way to combat this is by storing backups in the cloud. In the cybersecurity world, this is commonly referred to as data redundancy, and nowhere is it as easy to achieve as in the cloud.

The cloud doesn’t only keep your data safe from the spread of malware; it also keeps data safe from natural and man-made disasters. When data is stored in the cloud, employees will still have access to it in the event that your local workstations or servers go down.

The cloud has come a long way over the years. It’s not just the security that has gotten better; customized software, platforms, and half a dozen other services can be delivered via the cloud. Whatever it is you need, we can secure and manage it for you. Call us today!

To learn more about how to safeguard your business, or if you are looking for an expert to help you find the best solutions for your business talk to GCInfotech about a free technology assessment.

 

Published with consideration from TechAdvisory.org SOURCE

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